About Us
Suffolk Home Physio is the trading name of Benjamin Halsey-Gray. A sole trader registered and operating in the United Kingdom. Contact:
Email: [your email]
Phone: [your phone number]
These Terms of Service govern your use of this website and any communications with Suffolk Home Physio.
Services and Booking Process
Scope of services We provide in‑home physiotherapy assessments, treatment, advice, and related services. All services are delivered by a qualified physiotherapist in accordance with professional standards.
How to request services Appointments are arranged only via contact form, email, or phone. Submitting an enquiry does not create a contract or confirm an appointment. We will contact you to confirm availability, agree a time, and provide any pre‑appointment instructions.
Remote consultations If a remote consultation is offered, you will be informed of its limitations. Remote consultations are not suitable for emergencies or where a physical assessment is required.
Fees Payment and Invoicing
Fees All fees for services will be provided at the time of booking or in advance of treatment. Fees may vary by treatment type, travel distance, and duration.
Payment methods Payment terms will be confirmed at booking. Accepted methods may include bank transfer, card payment, or cash where agreed. Payment is due as specified on the invoice.
Late payment If payment is overdue we may suspend further services until payment is received. We reserve the right to charge reasonable administration costs for late payments.
Cancellations Rescheduling and Refunds
Cancellation by client Please notify us as soon as possible if you need to cancel or reschedule. Cancellations made less than 24 hours before an appointment may incur a cancellation fee equal to the full session fee.
Cancellation by us We may need to cancel or reschedule due to illness, emergency, or unforeseen circumstances. We will provide as much notice as possible and offer an alternative appointment or refund for any pre‑paid fees.
Refunds Refunds will be issued where required by law or where we have agreed to a refund. Refunds will be processed using the original payment method where possible.
Health Safety Consent and Emergency Procedures
Medical information You must provide accurate and complete medical history and inform us of any changes to your health. Failure to disclose relevant information may affect the safety and effectiveness of treatment.
Consent to treatment Before treatment begins you will be asked to give informed consent. You may withdraw consent at any time.
Emergency situations If you experience a medical emergency, call emergency services immediately. Our services are not a substitute for emergency medical care.
Confidentiality Data Protection and Privacy Summary
Data controller Suffolk Home Physio (Ben [Surname]) is the data controller for personal data processed in connection with services and this website.
What we collect We collect contact details, medical history, treatment notes, appointment records, and payment information where necessary.
Legal basis We process personal data on the basis of contractual necessity, legal obligations, and legitimate interests for providing care and managing our business. Special category health data is processed with your explicit consent and where necessary for healthcare provision.
How we use and share data Data is used to provide treatment, manage appointments, process payments, and comply with legal and professional obligations. We may share data with third‑party processors (e.g., payment providers, IT hosting) under contract and only as necessary.
Data retention We retain clinical records and business records in line with professional guidance and legal requirements. If you wish to know retention periods, contact us.
Your rights You have rights under UK GDPR including access, rectification, erasure, restriction, objection, and data portability where applicable. To exercise your rights contact us at the email above. You may also complain to the Information Commissioner’s Office.
Security We use reasonable technical and organisational measures to protect personal data. No internet transmission is completely secure; we cannot guarantee absolute security.
Intellectual Property and Website Use
Ownership All website content, branding, images, and materials are owned by Suffolk Home Physio or used under licence. You may not reproduce or use our content without prior written permission.
Permitted use You may view and download content for personal, non‑commercial use only. You must not misuse the website or attempt to gain unauthorised access to systems.
User content If you submit testimonials, photos, or other content you grant us a non‑exclusive, royalty‑free licence to use that content for marketing and website purposes. Do not submit content that breaches privacy or third‑party rights.
Third Party Links and Services
This website may link to third‑party sites. We do not control and are not responsible for their content, privacy practices, or terms. Links do not imply endorsement.
Limitation of Liability and Professional Obligations
Professional duty We provide services in accordance with professional standards and applicable law. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or any liability that cannot be excluded by law.
General limitation To the extent permitted by law, we exclude liability for indirect or consequential loss arising from use of the website. This clause is subject to the paragraph above.
Insurance We maintain professional indemnity and public liability insurance appropriate to our services.
Complaints and Dispute Resolution Governing Law
Complaints If you have a complaint about our services or data handling, please contact us at the email above. We will acknowledge and investigate complaints promptly and aim to resolve them informally.
Dispute resolution If informal resolution fails, disputes will be resolved through the courts of England and Wales.
Governing law These Terms are governed by the laws of England and Wales.
Changes Severability and Entire Agreement
Changes We may update these Terms from time to time. The latest version will be posted on this page with the “Last updated” date.
Severability If any provision is found invalid or unenforceable, the remaining provisions remain in force.
Entire agreement These Terms, together with any service agreement and our Privacy Policy, constitute the entire agreement between you and Suffolk Home Physio in relation to the website and services.
Contact Information and Practical Notes
Contact For questions, complaints, or to exercise data rights contact:
Email: [your email]
Phone: [your phone number]
Address: [your business address]
Practical notes
Keep the Last updated date current.
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Terms of Service for Suffolk Home Physio
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About Us
Suffolk Home Physio is the trading name of Ben [Surname], a sole trader operating in the United Kingdom. Contact: Email: [your email] ; Phone: [your phone number] ; Address: [your business address] These Terms govern your use of this website and any communications or services provided by Suffolk Home Physio.
Services and Scope of Care
Description of services We provide in‑home physiotherapy assessments, treatment, rehabilitation programmes, exercise prescription, and related advice. Services are delivered by a qualified physiotherapist in accordance with professional standards.
Service limitations We do not provide emergency care. We do not diagnose or treat conditions that require urgent medical attention. Remote advice may be offered where appropriate but is not a substitute for face‑to‑face assessment when clinically required.
Eligibility You must be legally able to enter into a contract and provide accurate information about your health. We reserve the right to refuse or suspend services where treatment would be unsafe or inappropriate.
Enquiries, Booking and Confirmation
How to request services Appointments are arranged only via contact form, email, or phone. Submitting an enquiry does not create a contract or confirm an appointment.
Confirmation A booking is confirmed only when we send a written confirmation by email or text. The confirmation will state the appointment time, location, fee, and any pre‑appointment instructions.
Third‑party bookings If you arrange treatment on behalf of another person you confirm you have authority to provide their personal and medical information and to consent to treatment on their behalf.
Fees, Payment and Invoicing
Fees Fees are provided at the time of booking and may vary by treatment type, travel distance, and duration. All fees are quoted in pounds sterling.
Payment terms Payment terms will be confirmed at booking. Accepted methods may include bank transfer, card payment, or cash where agreed. Payment is due as specified on the invoice.
Late or non‑payment We may suspend further services until outstanding amounts are paid. We reserve the right to charge reasonable administration costs and interest on overdue amounts.
Quotations and estimates Any quotation is an estimate and may be revised if additional treatment or travel is required.
Cancellations, Rescheduling and Refunds
Client cancellations Please notify us as soon as possible if you need to cancel or reschedule. Cancellations made less than 24 hours before an appointment may incur a cancellation fee equal to the full session fee.
Provider cancellations We may cancel or reschedule due to illness, emergency, or unforeseen circumstances. We will provide as much notice as possible and offer an alternative appointment or refund for any pre‑paid fees.
Refunds Refunds will be issued where required by law or where we have agreed to a refund. Refunds will be processed using the original payment method where possible.
Health, Safety and Consent
Medical information You must provide accurate and complete medical history and inform us of any changes to your health. Failure to disclose relevant information may affect the safety and effectiveness of treatment.
Informed consent Before treatment begins you will be asked to give informed consent. You may withdraw consent at any time. We will explain the nature, benefits, risks, and alternatives to proposed treatments.
Infection control You must follow any infection control instructions provided by the therapist. We reserve the right to postpone or cancel appointments where infection risk is present.
Emergency procedures If you experience a medical emergency, call emergency services immediately. Our services are not a substitute for emergency medical care.
Data Protection and Confidentiality
Data controller Suffolk Home Physio (Ben [Surname]) is the data controller for personal data processed in connection with services and this website.
Personal data collected We collect contact details, medical history, treatment notes, appointment records, and payment information where necessary.
Legal basis and special category data We process personal data on the basis of contractual necessity and legitimate interests for providing care and managing our business. Health data is a special category and is processed with your explicit consent and where necessary for healthcare provision.
Use and disclosure Data is used to provide treatment, manage appointments, process payments, and comply with legal and professional obligations. We may share data with third‑party processors such as payment providers and IT hosts under contract and only as necessary.
Retention Clinical and business records are retained in line with professional guidance and legal requirements. Contact us for specific retention periods.
Your rights You have rights under UK GDPR including access, rectification, erasure, restriction, objection, and data portability where applicable. To exercise your rights contact us at the email above. You may also complain to the Information Commissioner’s Office.
Security We use reasonable technical and organisational measures to protect personal data. No internet transmission is completely secure and we cannot guarantee absolute security.
Confidentiality exceptions We will keep your information confidential except where disclosure is required by law, necessary to protect your safety or the safety of others, or where you have given consent.
Intellectual Property and Website Use
Ownership All website content, branding, images, and materials are owned by Suffolk Home Physio or used under licence.
Permitted use You may view and download content for personal, non‑commercial use only. You must not copy, reproduce, distribute, or create derivative works without prior written permission.
User submissions If you submit testimonials, photos, or other content you grant us a non‑exclusive, royalty‑free licence to use that content for marketing and website purposes. Do not submit content that breaches privacy or third‑party rights.
Prohibited conduct You must not misuse the website, attempt unauthorised access, transmit harmful code, or interfere with site operation.
Third‑Party Links and Services
This website may link to third‑party sites and services. We do not control and are not responsible for their content, privacy practices, or terms. Links do not imply endorsement.
Liability, Professional Standards and Insurance
Professional obligations We provide services in accordance with professional standards and applicable law. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or any liability that cannot be excluded by law.
Limitation of liability To the extent permitted by law, we exclude liability for indirect or consequential loss arising from use of the website. This clause is subject to the paragraph above.
Insurance We maintain professional indemnity and public liability insurance appropriate to our services.
Complaints and Dispute Resolution
Complaints If you have a complaint about our services or data handling, contact us at the email above. We will acknowledge and investigate complaints promptly and aim to resolve them informally.
Escalation If informal resolution fails you may refer the matter to the relevant professional regulator or pursue legal remedies.
Governing law and jurisdiction These Terms are governed by the laws of England and Wales. Disputes will be resolved through the courts of England and Wales.
Changes, Severability and Entire Agreement
Changes We may update these Terms from time to time. The latest version will be posted on this page with the “Last updated” date.
Severability If any provision is found invalid or unenforceable the remaining provisions remain in force.
Entire agreement These Terms, together with any service agreement and our Privacy Policy, constitute the entire agreement between you and Suffolk Home Physio in relation to the website and services.